Last Updated: July 16, 2025
Mend ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Mend (the "App"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the App.
Account Information: When you create an account using Google Sign-In or Apple Sign-In, we receive basic profile information (name, email address) from these services.
Profile Information: Age, relationship status, and preferences you provide during onboarding.
Communication Preferences: Settings and preferences you configure within the App.
Device Information: Device type, operating system, unique device identifiers.
Usage Information: How you interact with the App, session duration, features used.
Performance Data: App crashes, performance metrics, and error logs (anonymized).
Audio Recordings: All voice conversations are processed locally on your device and are never transmitted to our servers.
Conversation Transcripts: Speech-to-text processing occurs entirely on your device. Transcripts are stored locally and not sent to our servers unless you explicitly consent to anonymized analytics.
Personal Conversations: We do not access, store, or analyze the content of your conversations with your partner.
We use the collected information to:
Provide and maintain the App's functionality
Authenticate your account and enable secure access
Personalize your experience based on your preferences
Improve the App through anonymized usage analytics (with your consent)
Provide customer support and respond to your inquiries
Send important notifications about the App (with your consent)
Ensure compliance with legal obligations
All AI processing (speech-to-text, conversation guidance) happens locally on your device
Your conversations never leave your device unless you explicitly share them
We use on-device machine learning to ensure maximum privacy
No third-party AI services process your personal conversations
Google Sign-In: For secure account creation and login
Apple Sign-In: For secure account creation and login (iOS only)
Firebase Authentication: Secure user authentication
Cloud Firestore: Storing non-sensitive app data (preferences, session metadata)
Firebase Analytics: Anonymized usage analytics (with your consent)
Used only for AI conversation assistance, with anonymized and non-personal data
No personal information or conversation content is shared
We do not sell, trade, or rent your personal information. We may share information only in these circumstances:
With your explicit consent
To comply with legal obligations or court orders
To protect our rights, privacy, safety, or property
In connection with a business transfer (merger, acquisition, etc.)
With service providers who assist in App operation (under strict confidentiality agreements)
Encryption of data in transit and at rest
Secure authentication protocols
Regular security assessments
Limited access to personal information by authorized personnel only
Account information is retained while your account is active
Usage analytics are retained in anonymized form for App improvement
Local data (transcripts, preferences) is stored on your device and can be deleted by uninstalling the App
You can request deletion of your account and associated data at any time
You have the right to:
Access your personal information
Correct inaccurate information
Delete your account and associated data
Opt-out of analytics and marketing communications
Export your data (where technically feasible)
Withdraw consent for data processing
To exercise these rights, contact us at vnayan@persistventures.com.
Mend is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your rights
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy in the App and updating the "Last Updated" date. Your continued use of the App after changes constitutes acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Website
www.mendexperience.comFor data protection inquiries, please include "Privacy" in the subject line.